EventCatalog

Properties

userId* :

ID of the user that the ticket is related to.

userEmail :

Email of the user that the ticket is related to. If not provided, the ticket will be assigned to the system.

title* :

The title of the ticket.

content* :

The tickets content. An object that can take multiple keys and value pair. The value must either be type of string, boolean, or an array.

tag* :

The tickets tag. This value is used by the agents in order to filter and group specific type of tickets depending on the tag value.

flowchart LR l-Feedback_Service[Feedback Service]:::producer-->CreateZendeskTicket[CreateZendeskTicket]:::event classDef event stroke:#2c368f,stroke-width: 4px; classDef producer stroke:#75d7b6,stroke-width: 2px; classDef consumer stroke:#818cf8,stroke-width: 2px; CreateZendeskTicket[CreateZendeskTicket]:::event-->r-Zendesk_Service[Zendesk Service]:::consumer click l-Feedback_Service href "/services/Feedback Service" "Go to Feedback Service" _self click r-Zendesk_Service href "/services/Zendesk Service" "Go to Zendesk Service" _self click CreateZendeskTicket href "/events/CreateZendeskTicket" "Go to CreateZendeskTicket" _self

CreateZendeskTicket Schema (yml)

openapi: 3.0.0
info:
  version: "1.0.0"
  title: CreateZendeskTicket
paths: {}
components:
  schemas:
    CreateZendeskTicket:
      type: object
      required:
        - metadata
        - data
      properties:
        data:
          $ref: "#/components/schemas/Data"
        metadata:
          $ref: "#/components/schemas/Metadata"
    Data:
      type: object
      required:
        - userId
        - title
        - content
      properties:
        userId:
          type: string
        userEmail:
          type: string
        title:
          type: string
        content:
          type: object
        tag:
          type: string
    Metadata:
      type: object
      required:
        - serviceFunction
        - version
      properties:
        serviceFunction:
          type: string
        version:
          type: string

CreateZendeskTicketv1.0.0